Ordering and amendments

Password recovery

• I requested a password reminder but have not received anything?
• How long will it take to receive a reminder of my password?
• How will I be reminded of my password?

Order amendments

• How do I amend an order?
• How can I cancel an order?

Ordering

• Are there any other restrictions on delivery?
• Any special considerations for deliveries to hospitals?
• Can I place an order for delivery to multiple addresses?
• How much does delivery cost?
• Can I place my order over the telephone?
• I've received a voucher or offer code, how do I apply this to my order?

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Payment issues

• What should I do if my credit card payment fails?
• I have been issued a refund. When will this show on my statement?

Messages with orders

• Can I send gifts without the recipient knowing who they are from?
• Can I send an order anonymously?
• Is there a limit to how long my message can be?
• Will my order be delivered with a message?